We have visited this bar on many many occasions and whilst we have always found the service to be a little "quirky" it is now getting unpleasant. When we arrived there was only one table unoccupied and it was covered in dirty dishes - we sat down and waited for somebody to clear the table. This did not happen despite a couple of waiters wandering past (one who looked very busy and one who was looking a bit lost and unsure what he should be doing, so he seemed to have settled on nothing). After a few minutes I went to the bar and asked the duty manager to arrange to have the table cleared - he mentioned that they were very short staffed but he would get it done. Still nothing! Eventually (after another 5 minutes I would guess) we grabbed a passing waitress who grudgingly cleared the table but left the glasses. We had to ask her again to clear the glasses which she did but left half of them. So again we explained that those glasses were not ours and finally she cleared them away but only after glowering at me. For some incredible reason she seemed to think it was more important to clear an adjacent table that was now empty than it was to clear our table.

By this time our evening was already spoiled but feeling our options were limited we stayed anyway until informed that the main course that we had both chosen was not available - at that point we decided enough was enough and left. We spoke to the manager on the way out and he was superficially apologetic but I got the impression he couldn't care less - he kept making excuses about being short staffed and changing shifts - this is not an excuse and especially not when staff are wandering about aimlessly or clearing empty tables before ours!

Give The Pavilion a miss - go to Shiremoor Farm instead, same group but different world.

I thought id found the perfect venue for me and the girls to meet on a regular basis for a few drinks and food if we felt in the mood. Lovely warm friendly relaxed atmosphere until now!

We have been on quite a few occasions and it seems to be going downhill. I’m not sure who they are catering for we went on Friday night which has been our worst experience yet. The music they had on was certainly not back ground or relaxing. If I’d wanted that kind of pub/music I could have gone to Newcastle.

We generally order a bottle of wine and one of the sharing platters – which has changed in size every time we have ordered it. From a slight over kill to very little this must be dependent on whom setting the board or what they have in at the time, surely it should be standard?

The service has always been prompt at the bar however the waiting staff sometimes leave a bit to be desired. Getting constantly asked if we have finished the board every 5 minutes, starts to get on your nerves. They need to learn the difference of good service and badgering. Also if they want to talk about people they should be discreet rather than turn round and stare it’s a sharing platter not a meal so it’s something we pick at as the night commences and we have more drinks.

The car park also leave a bit to be desired needs more lighting, also reading other reviews a taxi service that’s prompt where we always have our designated driver we have seen quite a few getting in their cars after a few too many. although this is not the pavillions fault they dont have the service there that might prevent it slightly.

Our driver got accosted in the car park when going to get her car by someone who had too much to drink and he and his friend for some reason need to compare cars. Has the atmosphere and the clientele gone down?

I actually haven't visited this place in a little while because the last time I was there, the bar was covered in filthy glasses and bottles and it wasn't even near closing time. While the food is fairly good I find the whole place lacking in real atmosphere; it doesn't seem to know what it wants to be, a bistro/bar, a restaurant or a food pub. It fails on all counts. It's in an open location with scope for a really nice garden area, but all that is provided are some basic benches without even a single umbrella in sight. Conversely, the lighting in the evening is akin to being in an airport departure lounge. Whoever is in charge is totally lacking in vision or imagination.

we visited the pavillion on the 27/10/2010 for a birthday meal.The decor and bar were very nice however the food was an utter disappointment,i ordered the the 10 oz sirloin at £16.50 and when it arrived the steak was not how i ordered and was tasteless also it said it would be accompanied by hand cut chips which is the best description i have heard for frozen chips and the garlic butter was frozen.Told management and they were quick to refund however a birthday spoilt and the next day and the next day as i have not been off the toilet since,i would strongly recommend giving the pavillion a miss for food

Went for a meal on Saturday evening with a couple of friends. New menu looked impressive, nothing too overpriced.

My wife and I both ordered lamb rump. My wife is pregnant and as such shouldn't eat undercooked meat, so she asked for hers to be cooked medium-rare. A few minutes later the waitress returned with a message from the chef that the lamb would be 'coming out pink' and he wouldn't cook it any other way. She also mentioned that it was due to the mood he was in. I don't see what the problem was - it would have taken an extra 5 minutes to cook it the way my wife wanted. Anyway, she had to order something else from the menu.

If we were on our own I would have asked to see the manager or just left and gone elsewhere. The food was nice but the attitude of the chef was disgraceful - I think he's seen one too many episodes of Hell's Kitchen.

Been to the Pavilion for the first time tonight... 3 girls 5 bottles of wine and food. Great night, lovely decor, sometimes had a long wait to be served but in general, oak. However.... we ordered a taxi for 11.30. it came at 11.40, in the mean time the once pleasant barman turned into an arrogant rude person in front of our very eyes. He should have just said "right I've got your money, just leave". I will never return to this bar.

We went on a busy Friday night, going specifically for a meal.
All four of us were happy with our main courses - plenty of meat, veg and all tasty and well-prepared. The menu familiar items but imaginative ways to serve them. Excellent.

Two of us had dessert and got very small portions, should be more.

Drinks at the bar - wide selection including Real ale, cocktails, wine menu and all the usual pints, bottles and spirits. Very good.

At closing time we found that the area is poorly served by taxis - and we had to stand outside in cold pouring rain! Also outside were some girls in scanty night-out clothes, they must have been freezing.
It was annoying that the Pav has a large porch with two sets of doors - they could have, with discretion, locked the inner doors and let us wait for taxis in shelter.
After all, we had all spent well that evening!

So, very good food and drink. Recommended. But you'll need luck at taxi-time.

This is in our opinion the most friendly, helpful and most comfortable bar we know. I base this on several years socialising throughout the North-east of England, for a bar to have no tv screens and no loud blasting music you would think the atmosphere would struggle- no chance. It is simply a bar where you can talk to others, chat with people you have never met before and know you are not going to worry about idiots swearing all the time when children are around.

We are locals, the whole area waited for The Pavilion to be built and we are all extremely happy with the service and the best staff bar none. Shaun, Andrea, Steve, Jason, Gareth. I could go on naming all the staff, all do their very best to make you feel welcome and nothing is a problem, nothing. I recently celebrated my 40th, I only wanted a quiet evening with a few friends due to a recent family loss, this idea was taken away by my better half and the Pav (as its known by locals) did the rest, all the staff were superb. I cannot recommend The Pavilion higher, its got to be the finest run bar I have known- well done to all the staff. A five star bar! Terry & Carol

Visited the restaurant for the first time on Tuesday 17th November 2009. It was around 6.30pm and whilst the bar was steady the restaurant was empty. The staff were helpful and attentive. The drinks and food orders were taken in a reasonable time as was the service of both. The food was very good, well presented and plentiful. I followed with the cheese board whilst the other member in the party had the apple pie, the pastry and filling of which were both excellent. The cheese board was very good too. If I had a criticism, and it is a small one, the cheeses did not have an example of a hard cheese such as cheddar. However, that is a minor issue. After reading so many poor reviews, I had all but written off this restaurant. I am pleased I tried it. We will definitely return.

visited last evening with my daughters, not impressed!

service was very poor, inspite of appearing to have plenty staffbeef in ale, the meat itself was ok buy potatoes were raw and the dumplings were so hard you coulndt cut them let alone eat them.

not a good evening out for my daughters birthday

Have visited the Pavillion a number of times and have always had fantastic food!

Sunday roast is fabulous, huge portions with local veg...so tasty!

Midweek meals also good. Lovely variety on menu. It is more of a bar/grill than a local pub but have to say I can't fault it.

Prawn skewers smelt off. 'Caesar' salad consisted of thee lettuce leaves drowned in dressing...and whitebait!

Chips were automatically served with it - I don't eat chips and was looking for a healthy meal before doing the great north run.

Specials board was hidden away - I didn't know there was one until after I ordered from the very limited menu. Everything very overpriced for the service and quality of food.

And why aren't there any signs for the toilets? Had to go trailing around the place, no staff thought to mention where th loos were - then found that a door next to our table was also for the loos.

Drab interior - all brown. VERY PRETENTIOUS place - neither a friendly pub food atmoshphere, nor an upmarket diner, although they think nothing of charging under the pretence of the latter.

No wonder the country has an obesity problem - everything was served with chips, dressing or dripping in fat, as standard.DONT GO.

Sunday "supper" in July 2009.

Excellent: service, food, beer, decor, price.Sadly we are not likely to visit again: we live in Canada.

Interesting some of these other reviews saying it was "busy" or "crowded". It's like traffic jams; people in them don't perceive that they are lust as much a part of the problem as anyone else..

..We had no problem with speed of service: excellent.

Anyway, we loved the place. The Chamagne beer, though pricey, was marvelous. Just a personal preference, I also would have preferred table service rather than ordering at the bar, but it was swift and easy.

Good luck to The Pavillion; I understand it opened in December 2008.

We went on a Thursday evening and it was very busy.

It's a shame you need to order everything at the bar, which took some time, but the food arrived reasonably quickly and was very nice indeed, though flat-bread doesn't really work with a "dry" dish.

Both main and side orders were plentiful and tasty and I would definitely go back again.The real ales were good as well.

Visited on a Thursday night in March with five friends.Restaurant itself was very nice but very busy.

Waited ages for our meal, when it came prawn skewers were very burnt. Steak pie and salmon fishcakes were very good but all meals let down by lack of veg (8 green beans and 2 slithers of cabbage plus Macdonald s type french fries).

Will not return as very overpriced for what we got.

Nice bar/grill, staff friendly. Visted twice in one week! Food not up to much prawns over cooked and overpriced on first visit.

When visited with family for Sunday lunch only two bowls of vegetables were served for eleven diners!! I would have left starving if I hadnt of had the delicious crumble for dessert!

Went there on Saturday night and the place was very full. Initially disappointed that we had to queue at a very busy bar to order food and it seemed to cause confusion when we wanted 2 seperate orders for the same table.

My wife ordered the prawn skewers which consisted of one with 5 prawns on it. The prawns were burnt and rubbery so overcooked.

The flat garlic bread was tasteless and had no garlic in it. I ordered the herb crusted cod which was about half the size of a postcard in what looked like a tin of chopped tomatoes with 4 pieces of gnocchi and eqaul pieces of chorizo.

We were not impressed at all.I gave it one star for the friendly and efficient staff but we won`t be going back.

visited the pavilion on 7th feb very busy when we got there when we got our table the food was excellent steak cooked to perfection and chicken skewer was more than enough excellent! we will be returning! dont miss it

went to the pavilion last night had mixed thoughts as people told me different things about the pub,it was fantastic,had steak it was gorgeous, kids had chicken nuggets ate the lot and even said they were the best chicken nuggets they"ve had.reasonably priced,nice and friendly.would definately go back.

Thought we’d made an exciting discovery when we drove by the Pavilion the other day on the new Shiremoor Bypass road.
Went on Saturday (31st January). Very disappointed. Ordered skewers (note plural), only one each arrived, very small portion. Pity 'cos they did taste nice. Garlic flat bread had no garlic. Management over apologetic, but damage done. Overpriced for size of portion. Won’t be going back in a hurry, if at all.

Visited The Pavilion twice this week and absolutely love the place, building excellent, staff excellent & food excellent. Typical Sir John Fitzgerald food, freshly prepared and well worth the money, in my opinion good sized portions at reasonable prices. Will be visiting again.

We visisted this pub tonight , the food was very very average and overpriced and very small portions , the place itself is nice enough and the bar staff were very friendly , dont think we will be rushing back though which is a shame because its whats badly needed for this area .

Great steaks, family friendly and the staff are welcoming and happy. Nice addition!