The Orient

User rating 

27 reviews
Venue Image
Dipwood Road,
ROWLANDS GILL,
NE39 1BY

(01207) 545 700

The Orient Information

The Orient is a traditional Chinese restaurant found on Dipwood Road. Expect a wide selection of rice, noodle and meat dishes that are cooked using authentic ingredients and recipes.

Opening Hours
Mon 17:30-23:00
Tue closed
Wed-Sun 17:30-23:00
Cuisine
Booking
Not Necessary on Mon, Wed, Thu, Fri, Sat, Sun
Avg Food Spend
£10 - £20 per person
Food Info
Take Away Service, Delivery Service
Kids
Children welcome - at any time
Payment
Delta imageMaestro imageMastercard imageVisa image
Disabled Facilities
Wheelchair Access, Disabled Toilets

The Orient User reviews

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StarStarStarStarNo Star
04/02/2015
very good! The service is very good and the staff are very attentive, i would highly recommend attending this restaurant as you can tell the food is fresh and i was very pleased. will definately be going back
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04/02/2015
Very gurd. i luv the servise it is is qwik and efective. The fewd is loverly. it is fresh and tastie. i luv it more then choclote
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04/02/2015
very good! The service is very good and the staff are very attentive, i would highly recommend attending this restaurant as you can tell the food is fresh and i was very pleased. will definately be going back
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Reviewer JohnMa
05/12/2014
We have been going regularly to the Orient. The all you can eat buffet is excellent Value @ £16.50. The food is freshly cooked and to a good standard. The staff are very helpful and courteous.
Will continue to call back on a regular basis.
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Reviewer Carol1987
26/10/2014
First time going to this restaurant, and was not disappointed. Opted for the buffet menu which at £14.90, for eating as much as you want for no extra charge was unbelievable value for money. The staff were very adjustable towards our family and the two young dark haired girls who were working were very attentive and always smiling. Find some of the other reviews hard to believe.

Will definitely return hopefully with a larger group this time over the Christmas period.
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Reviewer Ging1979
26/05/2014
Terrible - will never return again .
3 adults and 3 children . We opted for set buffet . We had soup bag started appetisers - hadn't actually ordered mains or sides when one of our children was unwell . We asked if we could pay for what we had eaten and we had a bill for £100.59 shoved Infront of us . When I asked why we were paying nearly £75 for appetisers I was rudely told this was because we had opted for set menu and we had to pay it - end of . The owner wasn't there it was a girl with a chip on her shoulder .
We will never return . I drive a taxi for a local company and I certainly won't be recommending this .
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Reviewer CathyMitchell
19/05/2014
Worst food and service, very disappointed in the restaurant as the it keeps going downhill. The owner is rude and threatens to call the police even for a simple misunderstanding. Just save yourself from the drama.
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Reviewer gfirtth
06/05/2014
the service has improved dramatically considering there has been better service in staff and the food is fantastic.
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Reviewer Victoria911
01/03/2014
Please do not use this restaurant for takeaway, we spend £20 a week and the delivery time is appalling, we waited one and a half hours and called to see what was happening and was told another 20 minutes, and if I wasn't happy I could cancel?...food arrived cold and chips had been re cooked a number of times, I emailed twice to complain but still not received any reply...if they offered some kind of an apology It would have helped, we never wait for peak time to order and ordered at 6.50 pm food arrived minutes to 9 pm...customers should not have receive such disgusting service.
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Reviewer nanny1
07/07/2013
We would just like to thank all the staff at the Orient for helping to make my sisters 50th Birthday such a special occasion. We had booked the restaurant before reading the reviews on here, so we were a little dubious and not sure what to expect. The staff were very friendly, we could order as much as we wanted and if we wanted any more we simply had to ask, the food was well presented and hot. We all ordered from the buffet menu, and the food was lovely. Our 2 year old Grandson was also with us, and the staff bent over backwards to ensure they accommodated him. The restaurant had gone the extra mile and at the end of our evening presented my sister with a birthday gift, and had even put up 50th banners for the occasion. We had a lovely night and would definately go again.
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Reviewer maggy334
30/06/2013
i have been going for years now maybe about 11 or 12 and will never return..... everything was fine until this little fat chinese women with the tiny dress on started shouting. she walk about so angry like someone had upset her then i watched her she would go to a table smile then back to angry im sorry but this was not nice at all next minute she would b back in the kitchen shouting and screaming omg i dont understand how someone can b so angry. the food is good but not good enough to put up with her.... she must have been the owner or the new manager but ether way there shop will have no one going in if people see what i have seen tonight. people should b wear of this place and it takes a lot for me to say that after all there years.
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Reviewer sandie2
01/06/2013
Was very dubious about going here tonight after reading a lot of negative reviews. Have been here previously and enjoyed our meals but it was a couple of years ago. Went with a party of 10 of us and we all decided to opt for the banquet. Service was excellent - friendly, courteous, efficient and fast. No mistakes on orders which I frequently find when I eat out with larger parties. The quality of food was also excellent. An enjoyable night out and will be returning again.
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Reviewer HG81
20/03/2013
Visited this evening for the first time despite the slating other people have given the restaurant on here. The Sun-Thu buffet was good value for money; you can order as much food as you can eat. We went for 3 appetisers and 4 mains plus rice between two of us. There didn't look like much food to start with but we soon discovered that our eyes were bigger than our bellies and it was just the right amount of food. Would definitely go back again.
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Reviewer billy911
24/02/2013
Worst restarant i have never been to the service and food was disgusting the manager was so nasty never go back
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Reviewer Karenw87
05/01/2013
Absolutely terrible booked for 13 ppl which they squashed around 2 small tablesnot very child friendly, as said on other reviews they gave children pint glasses which got spilt on table as kids couldn't lift them. Food is awful very very saltyas for the staff very rude and no customer service the manageress (if that's what she is had my mother in tears) just her whole attitude was disrespectful. We left after 1hr 40mins which is average time in a restaurant however in this case we only had soup and appetisers didn't even order mains. However we were charged the full amount £16.90 per head they could have refunded us some money due to the fact they were the reason we left and also they hadn't even started cooking our food as they hadn't asked us what we wanted! I wouldnt have even gave 1 star however there was no option to give zero starswhat a joke of a restaurant Useful tip; don't go!
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Reviewer Janetb555
06/05/2012
We often come to this restaurant, it has excellent service, Susan is always friendly and welcoming which is why our son loves It. Nice food with a good atmosphere exactly what you need for an enjoyable evening.
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Reviewer lea.watson48
02/04/2012
my husband and i have always enjoyed coming here in the past. the food is alright but i have to say were not pleased with their services anymore. i felt like i was being questioned by their new supervisor who just wont leave us alone.. (im assuming so since she didnt really help out) and the bartendress just crossed her hands and daydreamed in the bar rather than come and collect our empty glasses. rather disappointed that it just doesnt feel like a posh restaurant anymore.
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Reviewer LaurenW726
18/03/2012
I went to this restaurant with my friend this Monday, the food was acceptable. By this point you might be wondering why i gave this rating, that is because this waitress kept interrupting our conversations, by interrupting, i don't mean the occasional "is the food alright", she was a chatterbox. I mean seriously!? Despite the fact that she's stopping me from having my food due to the reason that i have to reply, the point of me going to a restaurant with my friend is to have a decent conversation. I tried to give her hints, thought she'd understand and start shutting up since she's local but then again if she did i might not even be writing this review. I do admit that i got fed up and asked her to leave us alone, but if i didn't i might even still be there now talking, no joke.

My tips and guidelines?
Don't even bother.
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Reviewer crisp
08/03/2012
Very good chinese food, lots of flavour, buffet menu excellent value. Staff very friendly.
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Reviewer bobby69
29/02/2012
What a fantastic meal service was great. Lile the fact that they have local staf

f we didn't need to ask for anything will be back again the food is amazing
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Reviewer mussy1971
24/02/2012
Visited The Orient recently with a group of friends from work there was 12 of use we ordered from both the set meal and the £14.80 buffet wich was great value for money and we all enjoyed it. The service was really good . The food in my opinion was fantastic , I would even go as far to say it was the best Chinese meal I have had. We were slightly confused by the buffet menu eat as much as you like as its usually self service in other restaurants but at the orient you order from the buffet menu a bit of everything which was great . Will definatley be returning.
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Reviewer jackjack4you
16/01/2012
Me & my husband went to The Orient for A early evening meal. We chose the buffet menu for £14.90the meal itself was very poor,we have been going to this resturant for many years & its really gone back. We finished our meal early but the waitress kept us talking& when we got the bill the girl charged us the full price we where 10mins over 7pm. Ther was only 4 people in the resturant. We could not believe the cheek of the waitressas it was her who kept us talking. We will not go back even for A takeaway & we could "t even see the small Print on the menu
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Reviewer ltemperley
01/01/2012
Went to this restaurant last night for new years eve with family and friends.23 of us were squashed onto 2 round tables so could only speak to the people on our table which was very disappointing.STAFF - were disinterested and rude FOOD - was ok but not enough to go round, hardly got anything to eat for the money we paidCHILDREN - totally child unfriendly!! kids were given pint glasses of coke which they couldnt even liftSERVICE had to wait ages for food as the staff were too busy serving the take away tradeOVERALL EXPERIENCE - awful night waste of money need to get their act together !!!
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Reviewer ltemperley
01/01/2012
went to this chinese restaurant with family and friends last night for new years eve.there were 20 people squashed onto 2 tables with our backs to each other so 1 table hardly spoke to the other table as there was no room to move once we were seated.the staff were very rude and not a bit interested in us. the food was ok but not enough to go round so we all left still feeling hungry.more attention was given to the take away side of the restaurant and in all it was a very poor and disappointing night.the restaurant was not child friendly at all young children were given pint glasses of coke which they couldnt even liftthis is the only time we have ever not left a tip for the staff and felt like we shouldnt have to pay the bill!!we paid and left but will never return again unless they get new management who knows what they are doing and puts the customer first !MY CUSTOMER---- MY RESPONSIBILITY
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Reviewer Stevo6
31/12/2011
Have to say worst Chinese restaurant I have ever eaten in.
Table booked for 12 gave us 2 round tables so we had our backs
To each other. The food didn't taste to bad but there wasn't
Enough to go round. Bad staff attitudes and took over 2 hours
For three courses while at least ten takeaways were served.
Need to get their priorities right very poor.
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Reviewer pk123
18/06/2011
Been today, booked and arrived at 7pm. Left at 8:30pm - still waiting for main meals. Spoke to manager - they had not started cooking our main meal. Asked for bill - they charged us full amount for starters and drinks. The manager is clueless on customer service.
Will not return
this place has gone down hill and if this manager is anything to go by they will only have a take away business, because they ignore the customers sitting in the restaurant to serve the take away trade
Best advice - stay away!
Would have preferred to give in nil stars but was not an option
Paul
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Reviewer Anonymous
06/02/2009
Average chinese, good for when you cant be arsed to cook yourself
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