As You Like It

Booked a table for 7 on the evening of the Great North Run.
2 of our group were Austrian friends , who had come specially to join in the G.N. Run.
We arrived on time for our booked table and ordered 2 bottles of wine. After the wine was almost all consummed,we had the head waiter take our Orders.We waited ,and waited and eventually ordered another bottle of Wine, (which was their tactic we decided). After another considerable wait, I asked the waiter "Where is the food ?". He replied it was 'on its way'. Soon afterwards it did arrive,and we had our starters. We then waited another 20 mins before the main courses arrived. 2 of our table had ordered a fish main course, but only 1 arrived.The waiter delivered everyone's meal except our Austrian guest, who had ordered fish. All main-meals were on the table excpet his & he sat with no food?
I assumed it would arrive shortly. After some 10-15 mins, and by which time all of us were half-way through our mains, he still had no food..!
I called the head-waiter to complain,and he explained,"It was a mistake, his order didn't go through to the Chef".! We were astounded! Not only did they fail to order correctly the whole table's Order, but they didn't even TELL US, until we had to enquire.It was not only appalingly bad manners, and total innefficiency, but an awful experience for us. Our Austrian guest sat patiently and eventually after most of us had finished our mains, his arrived! Needless to say, we will not return to this Restaurant, as this dreadful service brings its own response, and
they need to urgently replace the serving staff, especially the Manager.