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Marsden Grotto
The Marsden Grotto is unique for being located inside a cave creating a great atmosphere for a romantic meal or for families. Their menu specialises in fish and seafood and they have a wide selection of drinks. The amazing views of the sea and the childrens pirate play area make this restaurant a must.
Venue Type
Restaurant
Opening Hours
Daily 10:00-23:00
Cuisine
Food Times
Mon-Sat 10:00-20:00
Sun 12:00-18:00
Sun 12:00-18:00
Booking
Not Necessary on Mon, Tue, Wed, Thu, Fri, Sat, Sun
Avg Food Spend
Under £10 per person
Food Info
Bar Menu, Take Away Service
Drink Info
Beer from £2.50 per bottle
Wine from £12.00 per bottle
Wine from £12.00 per bottle
Live Ents
Regular live music, karaoke and comedy acts
Facilities
Games Machines, WiFi
Kids
Children welcome - until 21:00
Kids Menu, High Chairs, Toys/Activities, Baby Changing Facilities
Kids Menu, High Chairs, Toys/Activities, Baby Changing Facilities
Outdoor Area
Patio and Beach
Payment
Disabled Facilities
Wheelchair Access, Disabled Toilets
Add your own review for Marsden Grotto
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Very disappointing. The bar and tables are dirty with a horrible smell throughout the area. Sunday lunch was a disappointing and expensive experience with frozen vegetables.
Please tidy up this great building
Please tidy up this great building
Have been coming here on and off for 4 years now. Food is "okay" but not particularly exciting - not much choice and on the last two occasions I've been several members of the group have found fault (food barely hot, portion size not great considering the price). The staff are also quite snappy and offhand, and have normally felt as if I have been a distraction to their day by daring to order food/drink at the bar. The tables tend to be sticky and full of the previous occupants lunch. Worth going for the view and the novelty but not for much else.
Reviewer Akasha
18/10/2011
I am somewhat biased when it comes to The Marsden Grotto, simply because it is my local and I have spent many happy occasions here. Besides the stunning setting and unusual nature of the pub, the place is packed with a sense of history and atmosphere that you will struggle to find anywhere else in the UK.
Sadly though I have to agree with the above review with regards to the staff, hence I witheld a full 5 star rating. I think if they were my staff I'd be giving them a course in customer service. I realise it's a hectic and busy bar in peak season, but having worked in bars and shops myself as a student, a smile and a bit of polite courtesy go a long way towards representing the business and even further to make your customers want to come back. You may have a 5 star venue and food, but it is sorely let down by service.
That said I refuse to allow the staff to put me off!
Sadly though I have to agree with the above review with regards to the staff, hence I witheld a full 5 star rating. I think if they were my staff I'd be giving them a course in customer service. I realise it's a hectic and busy bar in peak season, but having worked in bars and shops myself as a student, a smile and a bit of polite courtesy go a long way towards representing the business and even further to make your customers want to come back. You may have a 5 star venue and food, but it is sorely let down by service.
That said I refuse to allow the staff to put me off!
Reviewer Akasha
18/10/2011
I am somewhat biased when it comes to The Marsden Grotto, simply because it is my local and I have spent many happy occasions here. Besides the stunning setting and unusual nature of the pub, the place is packed with a sense of history and atmosphere that you will struggle to find anywhere else in the UK.
Sadly though I have to agree with the above review with regards to the staff, hence I witheld a full 5 star rating. I think if they were my staff I'd be giving them a course in customer service. I realise it's a hectic and busy bar in peak season, but having worked in bars and shops myself as a student, a smile and a bit of polite courtesy go a long way towards representing the business and even further to make your customers want to come back. You may have a 5 star venue and food, but it is sorely let down by service.
That said I refuse to allow the staff to put me off!
Sadly though I have to agree with the above review with regards to the staff, hence I witheld a full 5 star rating. I think if they were my staff I'd be giving them a course in customer service. I realise it's a hectic and busy bar in peak season, but having worked in bars and shops myself as a student, a smile and a bit of polite courtesy go a long way towards representing the business and even further to make your customers want to come back. You may have a 5 star venue and food, but it is sorely let down by service.
That said I refuse to allow the staff to put me off!
Reviewer Anonymous
05/02/2009
the oyster bar is brilliant, went there a while back and it was great, the best oysters i'd had for a long time.
The views contained in these user reviews are not endorsed by ViewNewcastle in any way and are provided by users who wish to publish their independent views of the respective establishment.
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