Golden Dragon

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 3 reviews

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22 Battle Hill,
HEXHAM,
NE46 1BB

(01434) 609 888

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Reviewer Coolmummy
27/03/2011
We ate here on a Thursday evening, just getting there in time for a set dinner special of £9.95. We were staying at a local hotel and regretted that we hadn't eaten somewhere else. We had walked up and down comparing places to eat and have to admit this was a bad choice. As soon as we walked in we noticed immediately that thecarpet throughout was covered in bits, looked like it hadn't been hoovered in days. The decor felt old and in need of an update and the food was very disappointing. Both meals looked a little unappealing and the tastes were a little uninspiring. After starters my husband had his fork returned as they obviously were trying to reduce washing up. I know we were being spoilt at a local hotel and spa but this was a real 'back to reality' for us. Sorry to complain but have to be honest!
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01/01/2010
My daughter visited the Golden Dragon just after Christmas.with her friends. When the bill arrived they noticed the prices were different to those on the menu. When my daughter enquired why, the waitress told her they added 20% to the final bill "because it's Christmas" Surely this isn't legal? Were they pulling a fast one because the customers were kids?
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Reviewer goldendragon
12/02/2010
hi Margaret,

Im sorry to hear about your experience with my restaurant, we have many customers from different age ranges at different times, we treat every customer with the same attention and excellent standards of service,

During the festive season, we add a 10% service charge to our bill which is clearly marked on every single page and in front of our menus, while some restaurants decide to add this on throughout the year, we only apply this during the month of december, if there was a problem with the service then we would have been happy to act on a complaint, i can however assure you that we were not 'pulling a fast one' and if you would like to discuss this case further i would be happy to explain any confusion over this matter,

Manager of Golden Dragon Restaurant
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Content updated: 08/04/2011 04:50

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