I am somewhat biased when it comes to The Marsden Grotto, simply because it is my local and I have spent many happy occasions here. Besides the stunning setting and unusual nature of the pub, the place is packed with a sense of history and atmosphere that you will struggle to find anywhere else in the UK.

Sadly though I have to agree with the above review with regards to the staff, hence I witheld a full 5 star rating. I think if they were my staff I'd be giving them a course in customer service. I realise it's a hectic and busy bar in peak season, but having worked in bars and shops myself as a student, a smile and a bit of polite courtesy go a long way towards representing the business and even further to make your customers want to come back. You may have a 5 star venue and food, but it is sorely let down by service.

That said I refuse to allow the staff to put me off!

I am somewhat biased when it comes to The Marsden Grotto, simply because it is my local and I have spent many happy occasions here. Besides the stunning setting and unusual nature of the pub, the place is packed with a sense of history and atmosphere that you will struggle to find anywhere else in the UK.

Sadly though I have to agree with the above review with regards to the staff, hence I witheld a full 5 star rating. I think if they were my staff I'd be giving them a course in customer service. I realise it's a hectic and busy bar in peak season, but having worked in bars and shops myself as a student, a smile and a bit of polite courtesy go a long way towards representing the business and even further to make your customers want to come back. You may have a 5 star venue and food, but it is sorely let down by service.

That said I refuse to allow the staff to put me off!